System Support

 

Friendly, Responsive, and Reliable Service you can count on.


We are here to help you. Our Audio Video specialists are here to support you anyway we can.

With the help of quality products that we can recommend, network connectivity and support software, KS Audio Video has the ability to provide remote support for many of the products we install. This means we improve the reliability of the systems we install, provide regular maintenance and fix issues without having to roll a truck.

If you require the fastest service possible, talk to a System Designer today about our our Remote Management Platform and Service Level Agreements.


The Four Biggest Problems you'll have with most installers and how the

KSAV Advantage will overcome them all.


Wrong part or no part when you need it

THE KS ADVANTAGE

No one likes making countless trips to the store or using the wrong part for the job. Our professionals will guarantee you have the best part, not just a part that will "make it work." All parts we install are backed with a 1 year installation guarantee

HOW DO WE DO IT?

We have a fleet of company-owned vans complete with all the latest parts and equipment necessary for a Satisfaction Guaranteed custom installation, specifically stocked for your job. And our in-house system of checks and balances makes sure we are ready to provide you with top performance service you would expect from us every time. You do not just get an installer, you get a team of system designers, technicians and service personnel to support you from start to finish.

Inexperienced, part timers and 3rd party installation companies
All of our technicians are trained to meet various Audio Video certifications, and are continually tested for knowledge of the products and services we provide. Each technician is KSAV-certified before being allowed to work on your installation. Our installers are company employees, qualified with years of installation service, backed by a quality control system that allows us to offer our renown guaranteed service. If it's not right for any reason, we don't leave your home, office or business until you are completely satisfied!
Service call times not met or even given
We have a complete field service dispatching system designed to exceed customer service expectations. We will effectively communicate with you throughout the entire process from the initial service request to completion. Every customer receives appointment confirmations, scheduled arrival times, en route notification emails, and technician call ahead phone call, and completed work done notes for every service call we do!
Additional costs and surprises
There will be no surprises period! To be the best we have invested years into processes, systems and training combined with many more years of experience installing all types of products in the field of Audio, Video, Networking and Satellite TV. We have the knowledge and skill to deliver a turn-key solution. There will not be any surprises - - GUARANTEED!