The KSAV Experience
We think you deserve more.
From your initial contact with KS Audio Video to the post-installation follow up, our customers can expect an enjoyable and pleasant experience they will want to tell their friends and family about.
The Site Consult
Most customers benefit from a valuable on-site consultation with a trained and experienced KSAV system designer. Your home or business is unique and deserves custom consideration. Most consults can last 30 to 75 minutes and include a survey of job details including existing wiring, equipment, customer requirements, product options, your budget, project timelines and professional recommendations. Our team wants to walk away from your consultation with a greater understanding of your needs and expectations.
The Showroom Tour
Talking about technology can be tricky. For that reason we welcome the opportunity to invite customers to a showroom tour at our facility. Our showroom is conveniently located off I-77, exit 28 near Lake Norman. In our showroom, you will find the latest audio video technology on the market. The layout of our showroom is configured like a residential home. This allows our customers to get a feel for what these products and services might look like in their homes before making a purchase. Customers are encouraged to "experience" a variety of different products and systems to ensure we select the best products for their home.
The Proposal
Most proposals are turned around within 24 hours and are detailed by the room or location for which we are providing the proposal. Within each room or section you will find line items that make it easy to follow and understand. This approach provides transparency and allows us to make quick changes to accommodate any special requests that you may have.
The Sale
Lets make it happen! Even though most sales include components from a variety of manufacturers and suppliers, our extensive inventory enables us to start your job very quickly with short lead times. Our team of system designers and sales professionals are ready and able to take you and your project to the next level!
The Installation
This is where it all comes together. When you bring a great design, innovative products, and talented technicians together, wonderful things will happen. Our experienced technicians will arrive to the job site on time with all the proper equipment and tools to complete your installation in a timely manner. Your property will be treated with respect and we pride ourselves in providing craftsmanship that will be a cut above the rest. Our technicians strive to exceed your expectations and we communicate our progress throughout the installation. Once our team members complete the setup and installation of your project they provide you with a comprehensive walk-through as well as ensuring you have the appropriate training for your products. Making sure you are comfortable and understand all aspects of your installation is also a priority to us.
The Follow Up and Service
Our job is not done when the installation is finished. We are here before, during and after the job to ensure you are happy. We believe in building long term relationships and we will be here whenever you need us. Remember we warranty our installations for 12 months so it is important that it is done right. Our sales professionals are excited when you are excited and our team knows that the only way to have you refer us is when we go above and beyond.