We had a couple of problems with our system that was 6 years old; one was an inability to use headphones while the other was a loss of signal when using the internet for Netflix etc. We talked with 'experts' at other audio/visual companies and at stores (e.g., Best Bur). We never got satisfactory answers but several recommendations for new equipment. Then we went to KS Audio Video. Finally someone who understood our problem and recommended a solution. We upgraded to a new TV (wanted to do that anyway), they installed it and now our problems are solved and everything is working great!!! Save yourself time and effort, consult KS Audio Video first!
The entire team at KS Audio Video is nothing short of amazing!! 100% top notch in every aspect of customer service!!!
Thank you to Nathan, Alexander, Ryan and Quincy!!
Excellent service from start to finish. Daniel was able to get our C4 system up and running without any hiccups. Post installation follow through was top notch. Really made us feel taken care of all the way through!
Such great professional work. Was such a pleasure to work with KS Audio Video. I so highly recommend them. They were awesome!
The technicians and service reps for KS Audio are outstanding. They are very professional and knowledgeable and I think the instal quality is extremely high. I would definitely recommend KS Audio for any home audio needs.
Absolutely thrilled with the service and professionalism of KS Audio Video. The speakers look great, the technicians were prompt, professional and truly did a fantastic job. Tony was very easy to work with and truly showed a level of caring and respect that is rare today. All around an A+ experience - thank you (Dr Bill B)
I had exceptional service today from Chris. Please let him know, he did a terrific job programming the lighting and shade phase onto our Control4 system (he previously completed Audio, Entertainment, HVAC and Security).
I bought the C4 because of their control capabilities - - knowing that technology is only as good as the integrator. Chris exceeded my expectations as an integrator, by making the complex simple for my family and guests.
I’d also like to thank Tony for his pre-sale support and ongoing, customer service.
Once again, KS Audio Video was prompt to respond to the problem, ordered a new remote based on a manufacturer's malfunction since I was within warrantee, reprogrammed with their backups, and finished installation quickly. Their service charge was extremely reasonable. I highly recommend this company.
I think I lost the first review I wrote but these guys are so good, they deserve 2 reviews!
I have some rather unique internet issues with my house so I called these folks because they were close to me. I spoke to Ed Studer who immediately said he could help but wanted to look at the situation first. Very professional. He showed up the same day he came and looked around the house and immediately devised a plan and set an install schedule.
My techs were Bryan and Chris. Man, do they know their stuff. They went around looking at the setup I had and began the fix. Extremely polite and keeping me informed at every point. They were even able to explain and eliminate a glitch I had in my internet setup, even though it was not the reason for my issues. To say they went above and beyond would be an understatement. Now here is the kicker, it was all very reasonably priced and i received a refund because it was unnecessary to do some of the work originally scheduled.
These guys, Ed, Bryan and Chris are the best! Call them, you will not be disappointed.
Best AV experience I have ever had. Sales/design on the front end was excellent. Listened to me and crafted a design that did what I wanted and within my budget.
Installation team was excellent also. Polite, respectful and diligent. Offered workable on site solutions for tech issues that arose during installations and some of these even saved me money. Their training walk through upon completion of the installation was the most thorough I have experienced.
Will definitely use KS again and highly recommend them.
Our experience with KS Audio Video has been great. Chris S in particular has been incredible. When he finished our installation last Fall, he made it clear that we can contact him any time we need help. Both times we encountered an issue, it was on the weekend. He didn’t miss a beat either time - including today during Hurricane Florence! Truly unexpected & so appreciated. Chris is a tremendous asset to KS Audio Video!
Awesome experience! I would recommend KS Audio for superior work and customer satisfaction.
KS Audio Video always does a great job. They are professional and thorough and always know how to fix whatever issue we are having.
KS Audio was great to work with and did a fantastic job on this project.
KS audio did a wonderful job at our new home. All the pre-wiring was done very well in all the photographs they took before the drywall went up we're very helpful in locating everything inside the walls. I was impressed by the attention to detail And how all the wiring was very neat and tidy. The control 4 system they installed has really made our house a home giving us unlimited options for entertainment and security. Thank you KS Audio for a job well done!
Ryan was simply fabulous! Called to say he was on the way; assessed things and was right to work. Got everything installed/setup/interconnected...then most daunting task of all...oriented us to how it all worked!! We are thrilled w/ end result. Below you don't allow me to also recognize Tony who handled all the DirecTV portion; he was great!
Ed successfully diagnosed the problem with our Smart TV. He was very professional and knowledgeable. I highly recommend him.
Ed came out and did an amazing job resolving a few of the issues that we had. He also educated me on how to trouble shoot any issues.
Very happy with his work and attention to detail.
Chris is one of those rare combinations of talent , dedication and skill you don't often encounter in the service business. The entire team did a great job, but Chris was the mastermind behind the programming and very much the lead man who took me through all the new equipment. The job was really more complicated than anticipated based on my existing equipment that they had to work with - but they made it work well. Chris went above and beyond to make me feel comfortable with the new TV and remote setup and I am grateful for his patience.
I highly recommend the team at KS and want to say thanks for the great job and fine work.
I have been pleased with your service in the past and sent a nice letter saying so. And today's visit with Chris was the best one ever. Knowledgeable and very pleasant. Great to work with. A real credit to your team. Thanks again
You mean I've got to write something! Jay was outstanding. Very patient and had my interests at heart. Thank you.
Will kept me in the loop at all times. When I called he got back to me immediately, and explained things very clearly. Thank you. AE
All the technicians were great setting up the equipment and the after installation service and treatment has been beyond anything that we could have hoped for. I would recommend KSAV to anyone.
Awesome work and great guys!
We needed to upgrade our microphones and KS Audio Video listened to my needs and came up with options I had not even thought about. Tony was very knowledgeable about the products. I have not had a single problem with my microphones this year and am so thankful for calling KS Audio Video and would highly recommend them.
I have been using KS Audio Video for over 3 years for our corporate installations of white noise, overhead music and televisions. They have even researched and deployed a video conference classroom and overhead one way mic systems for a teaching environment. I always receive great pricing, communication and service. I will continue to use them moving forward in all of our new facilities.
Working with KS Audio Video was a positive experience from beginning to end. Everyone, from Will and Tony, to Bryan and Jeremy, was professional and very knowledgeable. They each provided detailed steps and answered all of my questions throughout the entire process. The wall mount of the TV and the satellite dish both were perfectly installed with all wiring concealed. Plus, I have the Direct TV package that best suits my needs. Thanks so much, gentlemen, for a job well done!
Once again KS, Tony and his crew have come through to meet my needs. My Tech Bryan was punctual and professional. He had me set up in no time. He explained everything, walked me through using my new set up and not leaving until all my questions were answered and insured I had a firm grasp on its usage.
KS is my definite go to for all my A/V needs.
The service was preformed on time and was well done. The TVs worked as advertised. Operation of the TVs was clearly explained.
A very knowledgeable, professional, courteous, fairly priced, family business that fully stands by their products and installation guarantees.
Hired to upgrade both an internet system (powerful new router & additional access points; interface with ARV receiver, televisions, iPads, Smartphones) and upgrade surveillance system (new DVR and upgrade/replace cameras).
Post installation we encountered problems with an old camera and intermittent internet lockup. KS Audio returned on 4 different occasions, always within 2-3 days of my 'call for help'. They spent nearly 10 FREE HOURS testing, resetting channels, rewiring, evaluating each piece of our network for faulty devices, etc. They promised to solve the problem, which was, ultimately, a new Apple AirPort Router. Who wudda figured all problems stemmed from this new piece of equipment??? We are now running smooth, fast, clear and without the former drop-outs.
Many thanks to VP Nathan Ziegler for the patience exhibited by his large and skilled team of professionals, namely Chris, Doug and Jim. I highly recommend KS for your audio and video needs - small home to large corporate installs.
Everything went great. Thanks
Craig was great with helping with the Direct TV and being new with the company was a great access! Chris and Christopher very patient and professional. You need patient employees when introducing new audio video to customers.
Christopher did an amazing job with a complex problem. He really went the extra mile to solve our problem, and I found him to be honest, reliable, & thorough. So thankful for all his hard work!
Chris & Tony did a great job. Knew where everything in building was located. Chris called to keep me informed as to his arrival. Great job.
Last minute party. Outdoor speakers were kaput.
Visited store and Jay and Will were immediately on top of situation. New Speakers installed and system tested in 2 days from initial visit. Excellent customer service. Highly recommend.
My experience with KS Audio Video has been phenomenal from start to finish. My sales Rep Ken was knowledgeable and professional. He determined my needs and offered me the best system out of several choices without trying to sell me something I didn't need.
My Tech Tony arrived early and he was also extremely knowledgeable, clean and professional.
KS Audio Video is officially my New "GO TO" for all me AV needs.
The installers did a great job. Very professional and courteous. Left the area very neat and clean. Great instruction on using the new system.
Outstanding service from start to finish. Will be in using you soon for next project. already
talking you up to friends Will continue to do so.
All three guys were great! Titus was just what I wanted in a salesman. And Doug and Tony hung in there for a tough installation. All were very easy to work with. Already recommended you to my realator Dave Edwards. Would do more business with you in the future. Thanks
Chris and Ryan were terrific. They showed up on time and acted quickly. They asked intelligent and applicable questions that were specific to me. They reviewed their work to assure I was comfortable with all the work performed. I am extremely impressed by all the folks at KS from the Ziegler's to Titus to the techitians. They're are a credit to the service industry
Tony was awesome. Very clear explanations, very efficient and personable. He was careful of our newly adopted dog. Much appreciated!
Technicians worked especially hard to overcome difficulties in installation. Was impressed with willingness to point out and repair previous wiring that could have been much neater.
Team was great!
Super job. Great to work with. Very professional.
We had a job that was not installed correctly and KS came out and fixed the issue, He spent more time than anticipated, I liked the fact that he stayed until the job was done.
Titus did a great job of recommending the right electronics for our home theater. Very professional and thorough. Jay and Doug were great, obviously know what they are doing and very professional. I also appreciate that KS has an electrician that puts in outlet at same time as AV equipment. Would definitely us KS again!
It would have been helpful to have an installer on the initial visit with the salesman. I really didn't get the views of the house that I had hoped for due to camera and installation limitations. But the installers were very helpful in making sure that I was satisfied in the end.
From initial contact to final install walk through, these guys were super friendly, helpful and professional. I would recommend for any Audio/Video/Networking project you may have!
Tony was great!!!! He kept me informed me of updates regarding installation.
Amazing picture on TV. Very thorough, efficient and great personality. Very happy in every aspect.
The KS team did a very good job installing my system and seemed to take pride in making sure it worked satisfactorily.
I had two Apple TV units installed and love them! Titus gave me a very thorough explanation of the product. He listened carefully to my request and worked with me in that parameter. The scheduling for installation was very simple. When Tony came out to do the install, he was very efficient and respectful of my property. He walked me through using my new equipment and made things so simple. I am planning for a few additional upgrades and will definitely use this company again.
Tony was awesome!! He gave a detailed explanation of our choices and left the decision up to me.
Tony and Ryan did an excellent job and made sure everything was perfect. Will definitely use them again on the next house.
Very professional experience. I would highly recommend!
Love the whole system!
Jay did a terrific job with our installation
Totally professional and courteous from start to finish.
Very helpful and polite. Most accommodating.
The technicians went above and beyond to make sure the installation was completed properly. They even called our previous satellite company to cancel the service and to make sure they could dispose of the old receiver. I am extremely pleased with their service. Please contact me if you haven any questions. 704-586-7340
Ryan was AWESOME. He made sure everything was lined up correctly and really knew what he was doing. He even took the time to explain some other questions I had about tvs and sound bars. Thanks guys!
JAY, CHRIS, & TONY were very polite and were very professional. They did an outstanding job!
Your company has become my go to AV provider. I've tried many, but your team is the most competent, professional group I've come across.
Both Tony and Rob were very professional and excellent to deal with
Tony did a great job..knew what he was talking about and explained everything in the right amount of detail
Provided excellent advise on potential connection to Direct TV and hooking up of sound system.
Tony did an excellent job with the installation/connections of my devices. He took the time to analyze the situation and was very responsive to making sure I understood what was needed. He tested everything to make sure it was working and explained exactly what was done.
I will definitely recommend KS Audio Video, and express the professionalism of the sales staff, scheduling staff and especially the technician(s) who were at my home. My wife was also impressed with how neat they organized the components and wiring. Great Job by a great team.
very pleasant and efficient, do not email me deals etc!!!!
I always have a great experience with the KS Audio Video team. Today's issue was resolved to my satisfaction. The technicians are knowledgeable and customer friendly.
We were very pleased with the service. Ryan and Tony arrived at the scheduled time, finished the work in a timely manner and then thoroughly explained the functions of our system. We were perfectly comfortable having the Ryan and Tony in our home and will recommend KS Audio Video as a quality source for audio video products and installation.
Jim is fantastic! Complete follow through and understanding our homes needs! Send him our way anytime!
Very professional and helpful
The techs were great - worked well together. Took their time to show me how everything worked... Much appreciated!
The guys did an awesome job
Jim and Ryan were great. Very focused on finding the solution that best meet the needs of me and my family. And when they ran into an unanticipated obstacle, they very quickly found a solution.
Jack is extremely patient and explains the working instructions thoroughly. He is a pleasure to work with.
Great customer service
Very clear and thorough, easy to work with and very nice technicians
Jack was great,very methodical trying to trouble shoot the issues.
Thanks, great job
Extremely satisfied. Jack's a pleasure to work with. He's knowledgeable and does a great job explaining. He's a huge asset to your organization.
Jack was on time and quickly fixed our problems.
Awesome experience. Everyone was great and went above and beyond to make sure everything worked perfectly and we were satisfied. Thanks so much!!
Great customer service. Always here quickly when I needed them.
The techs arrived ontime and went right to work after assessing the situation. Both were very professional in their jobplan and execution. Finished by ensuring the TVs were centered, level, and at the right tilt. Then the universal remotes were reprogrammed to control all pieces to the system and were working correctly.
Ryan and Chris wer here ontime at the start of their availability window and got right to work taking the old TV off the wall mount and putting the new 60" TV on amount above the fireplace and mounted the older TV on the wall in the master bedroom. Work was done quickly and everything was measured to ensure the TVs were centered, level, and at the right tilt. Then they programmed the remotes to control all functions. Both Ryan and Chris were very professional in their worp plan and their execution.
Jack did our original install and updates and additions. He is always professional, courteous and helpful. Titus has been helpful providing information and even made an "emergency" delivery of a part to our home .
Have use jack from is audio on several occasion. Very nice and professional to work with. Defiantly will use him again
Always responsive with trouble shooting that comes up. Very knowledgable and efficient at correcting problems.
Great follow up on a call backs that I have with KS. They stay with you.
Jack is great!
Was prompt and very professional
KS Audio and Video is a great group to work with!!